(no subject)

[nigeltde]

Just now I bought a couple of DVDs for the Gulfport Library, which lost a great deal of its collection during Hurricane Katrina, because it horrified me to think of people without access to the wonder that is the Redford-Newman team-up (went with The Sting because BC&tSK was unavailable), or the kick in the soul that is Schindler's List (um.....because Arrested Development s3 was unavailable...). Check out the Dewey Donation System for more info.


One of the girls at work--which makes it sound like there's a lot which really, no; also, I am not a secretary--left, and poor Saturday Arvo me has to go in till her replacements start (one thing I have noticed with full-time work in retail is how incredibly sick of my own voice I get. I can't imagine how you guys who work in call-centres do it). I'm not very good at small-talk so I have my stock lines and their little variations for all the samey stuff we do, but I get sick of them, and sometimes I am called to go beyond the one-liner-and-thankyou. It often backfires on me. (PS: I work in a hospital)

Today:
Customer, in those walking stick/crutch things that circle your forearms: Whew, I hope they're not worrying upstairs. I've been ages getting here.

Jessie: Yeah, it's a long walk, isn't it?

C: I'm so glad there were lots of seats along the way. This is the first time I've tried it.

J: But you're up and about now?

C: Yeah. I broke all the bones on the right side of my body.

J: Wow! Nice work! How did you manage that? That's really impressive.

C: ....
C: A car did it.

J: ....
J: Ah.

C: ....
C: I've been in hospital for eight weeks.

J: ...
J: Ah...
J: Right, so...
J: Do you need a carry bag for that?

I hate myself and I want to die.

Comments

[corvus-coronis.livejournal.com]

I've ... had moments like that. None in particular I can remember off the top of my head, but they've been plenty.

[nigeltde]

Yeah, I've had way more than I'd like, and expect many more to come. Damn brain!

[frostmourne.livejournal.com]

I can't imagine how you guys who work in call-centres do it). I'm not very good at small-talk so I have my stock lines and their little variations for all the samey stuff we do, but I get sick of them, and sometimes I am called to go beyond the one-liner-and-thankyou.

It's not that hard really, half the time I don't make smalltalk. At first I was always apprehensive about the awkward silence over the phone, but now I just don't care. I can't see the person and they can't see me. Which is probably a good thing considering I spend most of my day reading customers suck.

On another note, its worse when you have a freudian slip over the phone.
Eg. 2 weeks ago, whiney ass woman on the phone complaining about her Internet not working and hows shes losing money for it being down. (Note: shes on our cheapest home user plan which has no SLA) Anyway, I begin to ask her to switch off her modem...

"Alright miss, if you could just bitch off your modem and we'll just let it powercycle for a good minute."

Just kept on going like I hadn't said anything, I don't even think she noticed ^_^

[nigeltde]

bitch off your modem, ahahahahahaha!

[avarine.livejournal.com]

oh you poor thing. in my retail days, if i ran out of things to say i'd rely on fawning on the customer... "oh, i looooove your shoes!"

[nigeltde]

What an awesome tip! *stores away*